Coronavirus Crisis: How your Pension Provider should be communicating with you

MATTHEW FEARGRIEVE explains five ways in which your pension provider- and your financial adviser- should be communicating with you during the coronavirus lockdown.

In these days of lockdown and self-isolation, pension providers and financial advisers, like all businesses, have to work harder at reaching out to their clients. Especially when your pension fund is suffering losses in the market turmoil. Now is the time for all financial services firms to be thinking of their clients and how to help them understand the financial impact of the coronavirus crisis on their investments.

Here we explain five key things that your pension provider and your financial advisers (whichever one you have the main relationship with) should be doing during the lockdown to support you.

1. Putting you First. Consider how your daily life and routine have changed during the pandemic. Your pension provider and adviser should demonstrate that they are mindful of this. They should be using distribution channels like LinkedIn and Twitter, as well as email and the telephone, to provide you with regular updates and market commentary as the lockdown continues. There is a lot of panic and fake news circulating the internet, and one of their biggest priorities- after protecting your pension…